Privacy policy & Disclaimer

We at The Menopause Exchange are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data that you provide to us will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We will not pass on any personal details that you supply to us on a form, by email or by telephone to a third party.

Any changes we may make to our privacy policy in the future will be posted on this page.

For the purpose of the Data Protection Act 2018 (the Act) and the General Data Protection Regulation EU 2016/679 (GDPR) the data controller is Norma Goldman of PO Box 205, Bushey, Herts WD23 1ZS, England.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site. The information we store is our readers’ names, email addresses and country of residence, plus for healthcare professionals only their position, place of work and telephone number. This mailing list is used for the quarterly distribution of our newsletter. Readers can unsubscribe at any time.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
Where we store your personal data

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

The Act and GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act and GDPR. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

We use a technology called “cookies” to track patterns of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

We may use both ‘session’ cookies and ‘persistent’ cookies on the website. We may use the session cookies to keep track of you whilst you navigate the website. We may use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.


Materials posted on our site are for general interest and for information only and do not under any circumstances amount to advice. In particular, these materials are not offered as a substitute for advice from your GP, gynaecologist or another appropriately qualified healthcare professional. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of their contents. If you are worried about any symptoms you are experiencing or you have medical problems, always consult a healthcare professional.

The Menopause Exchange takes no responsibility for errors, inaccuracies or advice presented on this website. Information may not take account of changes subsequent to the original date of publication.

The articles and answers to ‘Ask the Experts’ questions reflect the opinions of the writers and the ‘Ask the Experts’ panel and not necessarily The Menopause Exchange. Any products or organisations mentioned by writers or the ‘Ask the Experts’ panel are not necessarily endorsed by The Menopause Exchange.